Resume
ARDEN GATLIN-ANDREWS
7311 Henry Drive | Fairview, TN 37062
| (615) 799-1378
sphynxlover@bellsouth.net
Education
University of
Phoenix___________________________________________ M. Ed. 2004
Oklahoma City
University________________________________ B.A. Liberal Arts 2001
Professional
Skills
Windows 2000/XP/Vista
Microsoft Word, Excel,
PowerPoint, Access, FrontPage, Expressions, Publisher
Microsoft
Outlook/Express/Mail/Explorer
Corel Draw/Paint Shop
Pro/Photoshop
Adobe Acrobat Professional
Quark Express/PCAnywhere/Robohelp
Tests &
Certifications
Praxis Principles of Learning
& Teaching Secondary (2005 passed)
Praxis Business Education
(2005 passed)
CIW Associate and CIW
Foundations Instructor certified
Experience Summary
Years of experience in
creating business documentation/publications including producing
software manuals, online help files, tutorial/training manuals and
presentations. Worked with programmer/analysts, management, specialists
and technical & marketing executive personnel to prepare user-friendly
media. Documentation projects include: Marketing Publications, Robotics
Training Manuals, Emergency Notification Help, Training and User
Manuals, IVR Cable Help and Manuals, Hospital Patient Registration Help,
Product Catalogs, Shareware Help, On-line Credit Card Account Web Based
Help and Accounting Help/Manuals. Create and customize animated slide
and handout presentations, projects and agency-wide graphic and desktop
publications. Train personnel on technical writing software packages,
Microsoft Office products and technical writing techniques.
Taught Business Economics and Computer
Productivity to secondary education students. Webmaster and creator of
the site for hobby of showing purebred international award winning
Sphynx cats at www.sphynxlover.com. Volunteers spare
time to teach adult community residents Microsoft Office Suite programs.
Occasional substitute teacher for Williamson County Fairview schools and
volunteer at a local children’s community center.
Work Experience
Dialogic Communications Corporation
Franklin, TN (615) 790-2882
Linda Young – Marketing Manager
1997 – 2001
Technical Documentation Manager:
Write/Edit all user documentation (online HTML/HLP/CHM help, user and training manuals) for all software products (approximately 50 applications) including online help files, quick reference guides, interactive web help, visual tutorials, as well as printed documentation.
Software Used: Robohelp, Microsoft Office (Word, Excel, PowerPoint and Access), PageMaker, Adobe Acrobat Professional, Paint Shop Pro, Corel Draw and FrontPage.
This position was a contract-to-hire.
Various Freelance Technical Writing Positions
1995 - 2004
Technical Writer/Desk Top Publisher:
KENROB & Associates, Inc.
Oklahoma City, OK (800) 853-6762
Ken Robinson – President
1991 to 1994
Technical Writer at Federal Aviation
Administration Office of Aviation System Standards (AVN):
Performed a variety of assignments regarding the preparation, writing, editing, researching, formatting and processing of publications, documents and evaluations of technical documentation.
Created and customized presentations, projects and technical documentation for database, designs and graphic impact, data reports, program user guides, data flow charts and various other technical documents.
Ensured that these documents were comprehensible, had a logical development of subject matter, level of concept, expression and vocabulary.
Guaranteed documentation was appropriate for the specific audience of 1000+ agency-wide employees and that they conformed to AVN and agency procedures, rules and government regulations.
Responsible for documenting software applications and trouble-shooting software problems as needed by employees, which included teaching basic software program use.
Vital team member on many special project committees including the Worldwide Quality Awards for Excellence Programs and the 8th International Flight Inspection Symposium in Denver, CO.
References upon request.
Samples provided upon request.
